Welcome to Black LAX Limo. By booking or using our transportation services, you agree to the following terms and conditions. Please read them carefully.

1. Booking & Payment

• Reservations are confirmed once payment details are provided and processed.
• We accept Visa, Mastercard, American Express, and Discover.
• Alternate payment methods such as Venmo, Zelle, and Cash App may be available through your assigned driver.
• A 3% processing fee will be applied to all credit card transactions.
• For charges exceeding $500, a valid government-issued photo ID matching the name on the card is required.

2. Cancellation & Refund Policy

• Cancellations must be made at least 12 hours prior to scheduled pick-up time to avoid charges.
• Same-day cancellations or no-shows will be charged the full fare.
• Please note: Transaction fees for prepaid bookings are non-refundable, even if the reservation is canceled.

3. Delayed Flights & Schedule Changes

• Clients are responsible for informing us of any flight delays or changes.
• Please notify our office at 657-888-6098 or contact your driver directly.
• You may also email us using airport Wi-Fi if needed.
• If a flight is delayed by more than 1–2 hours, we reserve the right to assign a different driver or modify arrangements. We will do our best to accommodate changes, but we are not liable for delays caused by airlines or airport operations.
  
  

4. Waiting Time

• For airport pickups, the following grace periods apply:
  • Domestic flights: 30 minutes after flight arrival
  • International flights: 60 minutes after flight arrival
• Additional wait time will be billed at $50 per interval.
• Please include adequate buffer time for customs, immigration, and baggage retrieval when scheduling.

5. Gratuity Policy

• A minimum gratuity may be automatically included in prepaid or third-party bookings.
• If prepaid, you are not expected to tip the driver at the time of service.
• All drivers are expected to deliver a high standard of professional service.

6. Hourly Charters

• Hourly service is offered within county limits only.
• Travel outside of the service area will incur a different rate. Please contact us for custom quotes and arrangements.

7. Vehicle Cleanliness & Fees

We take pride in maintaining clean, comfortable vehicles for every client. The following cleaning fees may apply:

• Liquid spills, food messes, or strong odors
• Excessive pet hair
• Damage to vehicle interior

Fees are determined reasonably by the chauffeur based on the extent of cleaning required.

8. Pet Policy

• Pets must be in a carrier or kennel at all times during the ride.
• Service animals are permitted to sit on the floor, ideally with a blanket or mat provided.
• A $50 cleaning fee may apply for excess pet hair or messes.
• Please notify us in advance if you plan to travel with pets.

9. Chauffeur Vehicles & Conduct

• Many of our drivers operate independently owned vehicles under the Black LAX Limo brand.
• We ask that all clients treat chauffeurs with respect, as mutual courtesy ensures a smooth and professional experience.
• Our chauffeurs are licensed, insured, and dedicated to providing premium service.

10. Liability Disclaimer

• Black LAX Limo is not responsible for delays due to traffic, weather conditions, mechanical issues, or any circumstances beyond our control.
• We reserve the right to refuse service to any individual for safety, legal, or behavioral concerns.

By booking with Black LAX Limo, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For questions or further clarification, please contact us at (phone number) or email info@blacklaxlimo.com.